Important Update: Potential Shipping Delays Due to Tropical Cyclone Alfred

March 4, 2025

As we are based solely in Brisbane, Queensland, we want to keep our customers informed about potential disruptions to order dispatch and consignment transit times as Tropical Cyclone Alfred approaches. This page will contain daily updates on any changes to our dispatch times and any potential transit delays we are advised of. Please see below for the latest updates.

Postal and Logistics Services in South East Queensland will be suspended on Thursday the 6th of March, Friday the 7th of March and Monday the 10th of March. Order dispatch will be unavailable during this time.

What to Expect

Potential severe weather conditions currently forecasted to be associated with the cyclone may impact:

Order Dispatch – Warehouse operations may experience temporary delays or suspensions. This could be due to safety precautions for our staff, their ability to travel safely to and from the warehouse, and potential supply chain disruptions or service suspensions.

Freight & Delivery – Our shipping partners may be affected by road closures, airport closures, rail disruptions, distribution centre shutdowns, flooding, and other adverse weather conditions, leading to extended delivery times. Since all our consignments are dispatched from our Brisbane, QLD warehouse, we expect delays across all consignments and delivery partners, as transit services leaving Southeast Queensland (SEQ) are likely to be impacted.

Affected Regions

While the full impact of Tropical Cyclone Alfred is still unfolding, early forecasts suggest that heavy rainfall, strong winds, and possible infrastructure disruptions could affect many SEQ transport and distribution services. As our operations rely solely on SEQ-based services, disruptions in the region could affect all consignments across all logistics partners.

What We're Doing

Our team is actively monitoring the situation and working closely with shipping providers to stay informed about potential delays. We remain committed to processing and dispatching orders as efficiently as conditions allow.

Stay Updated

We will continue to provide daily updates below as more information becomes available. If you have any questions about an existing order, please don’t hesitate to reach out to our customer service team. We have set up an offsite customer support service in case warehouse operations are suspended, ensuring we can still assist you.

Thank you for your patience and understanding during this time. Stay safe, and we’ll keep you informed as the situation develops.

Daily Updates

Tuesday, March 4th, 2025:

Order Dispatch – Order dispatch is continuing as normal in our warehouse today. Our scheduled pick-up and dispatch times remain unchanged.

Freight & Delivery – Island and sea freight services in the SEQ and Bay Regions have now been suspended. Deliveries requiring these services will be delayed and will only resume once logistics providers deem conditions safe. All other distribution services (air, road, rail) remain unchanged and operating on a normal schedule.

Wednesday, March 5th, 2025:

Order Dispatch – Order dispatch is continuing as normal in our warehouse today. Our scheduled pick-up and dispatch times remain unchanged. Today will be the last day for dispatch this week. As logistics services are suspending pick-up services from Thursday (6th of March), all orders placed after 1pm AEST will be dispatched next Monday (10th of March), services and weather permitting.

Freight & Delivery – Today will be the last day for pick-up services from our logistics partners this week. All orders placed before 1pm AEST will be dispatched with a carrier today. All orders placed after this time, will not be dispatched until next Monday, services and weather permitting. Please be aware that a large amount of consignments dispatched today and within the last 48 hours, may not be able to transit further than the respective SEQ depot. This will cause delays to all regions, through all carriers.

Thursday, March 6th, 2025:

Order Dispatch – Suspended. All orders placed after 1pm AEST on Wednesday (5th of March) will be dispatched next Monday (10th of March), services and weather permitting.

Freight & Delivery – South East Queensland Services Suspended. Please be aware that a large amount of consignments dispatched within the last 48-72 hours, may not be able to transit further than the respective SEQ depot. This will cause delays to all regions, through all carriers.

Friday, March 7th, 2025:

Order Dispatch – Suspended. All orders placed after 1pm AEST on Wednesday (5th of March) will be dispatched when services become available again and weather permitting.

Freight & Delivery – South East Queensland Services Suspended. Please be aware that a large amount of consignments dispatched within the last 48-72 hours, may not be able to transit further than the respective SEQ depot. This will cause delays to all regions, through all carriers.

We have been advised, the longer this weather event continues, the more likely further suspensions to Freight and Delivery services will occur. 

Monday, March 10th, 2025:

Order Dispatch – Suspended. For all orders placed after 1pm AEST on Wednesday (5th of March), we will try to have these dispatched on Tuesday (11th of March), services and weather permitting.

Freight & Delivery – South East Queensland Services Suspended. Please be aware that a large amount of consignments dispatched within the last week, may not be able to transit further than the respective SEQ depot. This will cause delays to all regions, through all carriers.

Tuesday, March 11th, 2025:

Order Dispatch – Resumed. Order dispatch has resumed as normal, with our carriers advising pick up services will resume today. We do have a significant backlog to work through, as dispatch has been unavailable since Wednesday the 5th of March. Our team are working hard to clear the backlog, but we ask our customers to please be patient during this time.

Freight & Delivery – South East Queensland Services Resumed. Some Postal and Logistics services have resumed in South East Queensland today. We have been advised from our delivery partners they are expecting continued delays to delivery times, as they work through service backlogs and continued restricted access to areas due to flooding. We expect to see delivery delays continue for some time for all our consignments, as they transit through and out of South East Queensland.